631-500-5090

Unless otherwise stated below, eligible products may be returned within 30 days of delivery or purchase.

To qualify for a return, products must:

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· Be unused and in new, resalable condition;

· Be in the original manufacturer's packaging;

· Include all manuals, labels, tags, accessories, components, and documentation;

· Show no evidence of installation, field use, wear, contamination, modification, or damage; and

· Include proof of purchase from MJM Ultimate Services.

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MJM Ultimate Services reserves the right to inspect returned merchandise before approving a refund, credit, or exchange.

Customers should contact MJM Ultimate Services before returning merchandise.

A Return Merchandise Authorization ("RMA") may be required before a product is returned.

Unauthorized returns may be refused or delayed in processing.

Unless the product was defective, damaged before receipt, incorrectly shipped by MJM Ultimate Services, or otherwise required to be accepted under applicable law, the following products are generally non-returnable:

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· Used, worn, installed, altered, or damaged PPE;

· Products showing evidence of field use;

· Opened or used respiratory protection products;

· Products that may have been exposed to hazardous substances or contamination;

· Fall-protection equipment that has been placed into service or whose condition cannot be verified;

· Custom, personalized, embroidered, screen-printed, or logoed products;

· Special-order or non-stock products identified as non-returnable at the time of purchase;

· Cut-to-length materials;

· Products with broken manufacturer seals where the integrity of the product cannot be verified;

· Clearance or final-sale products identified as such at the time of purchase; and

· Products prohibited from resale or return by law, regulation, manufacturer restriction, or health and safety requirements.

For safety reasons, MJM Ultimate Services may refuse the return of PPE or safety equipment when MJM cannot reasonably verify that the product remains unused, uncontaminated, undamaged, and suitable for resale.

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This may include, but is not limited to:

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· Hard hats and head protection;

· Fall-protection harnesses and lanyards;

· Respirators and respiratory components;

· Hearing protection;

· Protective gloves;

· Safety eyewear;

· Arc-rated and flame-resistant garments;

· Electrical protective equipment; and

· Other safety-critical products.

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The acceptance of any PPE return is subject to inspection by MJM Ultimate Services and, where applicable, manufacturer requirements.

If an order arrives damaged, defective, incomplete, or different from what was ordered, customers should contact MJM Ultimate Services promptly after delivery.

Please provide:

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· Order or invoice number;

· Product information;

· Description of the issue; and

· Photographs of the product, packaging, or shipping damage when reasonably requested.

When MJM Ultimate Services confirms that an item was damaged before receipt, defective, or shipped incorrectly, MJM will provide an appropriate remedy, which may include replacement, exchange, credit, or refund, subject to applicable law and manufacturer warranty requirements.

Some defective products may be covered by a manufacturer's warranty.

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MJM Ultimate Services will reasonably assist customers with applicable manufacturer warranty claims. Depending upon the manufacturer's requirements, the product may need to be inspected or returned to the manufacturer before a replacement, repair, credit, or refund can be authorized.

Approved returns may be subject to a restocking fee of up to 20%, particularly for large-volume orders, special-order products, or products requiring manufacturer return authorization.

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A restocking fee may not apply in all cases and will be determined based on the condition of the returned product, supplier requirements, and the nature of the return.

Any applicable restocking fee will be communicated before the return is finalized where required.

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Products returned because of an MJM Ultimate Services shipping error or products confirmed to have been defective or damaged before receipt will not be subject to a restocking fee.

Unless the return results from an MJM Ultimate Services shipping error or a product confirmed to have been defective or damaged before receipt, customers are responsible for return shipping costs.

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Original shipping and delivery charges are generally non-refundable unless otherwise required by law or the return resulted from an MJM error.

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Customers are responsible for appropriately packaging returned merchandise to prevent damage during transit.

Once an approved return has been received and inspected, MJM Ultimate Services will process the applicable refund, account credit, or exchange.

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Approved refunds will generally be issued to the original method of payment. Commercial customers purchasing through established credit accounts may receive a credit against their MJM account.

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Please allow approximately 15-20 business days after approval for MJM Ultimate Services to process a refund or credit. Financial institutions may require additional time for the refund to appear.

Eligible products may be exchanged for another size, model, or product, subject to product availability and any difference in price.

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Return eligibility requirements continue to apply to products submitted for exchange.

Orders may be canceled without penalty before processing or shipment when reasonably possible.

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Special-order, custom, embroidered, printed, manufactured-to-order, or otherwise customer-specific products may not be canceled once production or procurement has begun.

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Any cancellation charges imposed by a manufacturer or supplier on a special-order item may be passed through to the customer when disclosed and permitted by applicable law.

Customers operating under negotiated pricing agreements, master supply agreements, purchase orders, blanket purchase orders, or other written contracts may be subject to return provisions specific to those agreements.

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If a written customer agreement contains return terms that conflict with this Policy, the applicable written agreement will control for that transaction.

MJM Ultimate Services reserves the right, to the extent permitted by law, to refuse returns or restrict future return privileges in cases involving suspected fraud, excessive or abusive returns, product substitution, intentional damage, or misrepresentation of product condition.

This Policy is intended to supplement, and does not limit, any rights or remedies available to customers under applicable law.

To request a return, report a damaged or incorrect shipment, or ask a question regarding return eligibility, contact:

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MJM Ultimate Services

125 Wilbur Pl. Suite 200

Bohemia, NY

631-306-4040

Admin@mjmultimate.com

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Please have your order number, invoice number, or purchase information available when contacting us.